FAQ's

1. Will my bags be transported in the same flight?

  • No, your bags will be transported separately via Road or Air.

2. Which cities is this service available in?

  • Every city in the Country

3. Are there any restrictions on the packaging I can use?

  • Yes, You can use only one bag for each weight category that you select. For example, in case you select the 30kgs option, you are allowed to use only 1 bag weighing up to 30kgs (and not 2 bags with a cumulative weight of 30 kgs).

4. What are the Pickup timings?

  • Pickups are done between 2-6 pm on the scheduled pick up date.

5. Do you provide packaging services?

  • The baggage is to be given with proper packaging and seal to us. We do not do any packaging.

6. Can I cancel this service post booking and get a refund?

  • In case you wish to cancel your shipment for any reason, you can contact Avaan customer service at 1860 267 7111 or customerservice@avaanindia.com with your Avaan Booking ID. Please note that a cancellation penalty of 10% will apply in case the order is cancelled before pickup, and 30% will apply in case the order is cancelled at the time of pickup. Post pickup, the service will be deemed non-cancellable and non-refundable.

7. What happens in case my luggage is lost?

  • A compensation of maximum Rs 3,000 per bag will be offered in case your baggage is lost. You can contact Avaan team directly for the compensation request.

8. How can I contact Avaan if I need more assistance?

  • For any assistance, you may reach out to us at 1860 267 7111 or customerservice@avaanindia.com.